Hi, Kathy- Unfortunately, we cannot change it back to the old SuperSecret. We can, however, work to make the new SuperSecret just how all you want it, which is why we’d love any ideas you have! If you have anything you’d like to see in the new SuperSecret let us know!
Hi, Angel! We’re sorry that you feel this way. Unfortunately the old version is no longer available for play. If you have any suggestions for what you’d like to see added to the game, just let us know. We’d be happy to pass your ideas along to our production team for consideration in a future game update!
i want the old one back…:(can u at least not have to in stall it. people dont want to install stuff thats y u dont have that many .\people …not tp be rude
We’re sorry that you feel this way, Lexie! Unfortunately the Unity web player is an essential component to launching the new 3D site. We can promise you that the program will not pose any threat to your computer and is compeltely safe to download. If you have any other suggestions for the game, just let us know. We’d be happy to pass them along to our produciton team for consideration. Thanks!
Hi, Teelah! As a matter of fact, you can chat with your friends in SuperSecret. There is Canned Chat, which lets you choose from pre-made phrases, or there is Super Chat, which lets you say what you want to say, just the way you want to say it. You can read all about our chat and other social features here: http://blog.supersecret.com/2011/11/04/all-your-friends-are-just-a-message-away/.
Hi, RISyouaremyall- I’m sorry SuperSecret is too hard and confusing to work for you. Is there anything we can do to make it better or easier to navigate? We’d love for you to let us know!
Make it similar. I miss the quests and the Chronometer and aging up…canceled my membership a long time ago because the sixteen age wasn’t up yet…I was going to come back and play again once sixteen was up and running so I could drive…
This is too buggy and the graphics are horrible for a 3D game. Please either make them better or change back to the old one!
It’s called ‘beta’ for a reason. And this beta is extremely uncool compared to the old game.
This is just like VMK. What is wrong with America? Soon you guys will close down ship instead of just going back to non-Beta SS.
Hi, Ria! We are truly sorry for this inconvenience and hope to the game runs smoothly for you. Have you already downloaded the Unity Web Player, found here: http://unity3d.com/webplayer/ ? It is a necessary part of launching our 3D gaming world. Use the quick and easy instructions on that page to install the program. If the problem persists, it would be best for you to directly contact one of our friendly customer support agents by calling (800) 545-7677 or (310) 533-3402, Monday through Friday, 7:00 AM – 4:00 PM PST. Thank you for your patience and for choosing SuperSecret!
i havent logged in supersecret for a very long time and when i joined it got confusing and they said to download it. so not fair!!!! i prefer the old SUPERSECRERT!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi, Rheapillai- The new SuperSecret is a 3D virtual world and requires Unity Web Player to run. You can download it here: http://unity3d.com/webplayer/. It is completely safe and takes only a few minutes to download. Once you have downloaded Unity, you will be able to explore the new SuperSecret world!
I’ve tried installing Unity Web Player, and the game is not working! I’ve un-installed and re-installed it countless times, and it just never seems to work. It always comes up with this error message: “A newer version of Unity Web Player is required, but the auto-update failed. Invalid update file format. Please reinstall manually.” and the game has never worked, not even ONCE. I haven’t even created my character, yet! Anyway I can fix this?
Hi, Euqinorev- We’re sorry to hear that you’re having trouble downloading the most recent version of Unity Web Player. We ask you to please contact our customer support team in order to resolve this issue. To speak with one of our Customer Support Agents, call (800) 545-7677 or (310) 533-3402, Monday-Friday, 7:00 AM – 4:00 PM PST. You can also reach them by email at support@supersecret.com.
Hi m and thanks for playing SuperSecret. Like we’ve announced countless times before, we appreciate your comments and feedback. Regarding the old game though, we have no plans on bringing it back and your comments are not helpful. We are more than happy to take some suggestions you might have for the new 3D virtual world though to provide you and players the game that you want. Thank you and take care.
Hi, Saddy- The new SuperSecret is a 3D virtual world that requires Unity Web Player to run. Unity can be downloaded by following this link: http://unity3d.com/webplayer/. It is completely safe and only takes a few minutes to download.
i need help i cant go on my home and stuff so can you plz help and reply cause when ever i try no one replys or i cant go on my home and why did you guys make it like a baby game now people on facebook on my page are writting mean things on supersecret like i hate this game and it is stuped and stuffffffffff again plz help me thanks
Hi, Anila- We’re sorry you’re having trouble getting to your Homepage. Have you tried clearing your cache? This is really simple and usually helps with most loading problems. First, clear your web browser cache by doing the following: If you use Internet Explorer(IE), go to Tools -> Delete Browsing History -> click on Temporary Internet Files -> Delete;if you use FireFox, go to Tools -> Clear Private Data -> click Cache -> Clear Private Data. Then, clear your Unity cache by following this link, http://supersecretgame.wordpress.com/wp-admin/edit-comments.php?comment_status=moderated, and click the “Clear My Unity Cache” button.
I’m really confused right now. I can’t open the supersecret page and i’m really having a hard time. It’s so hard to download. What happened to the old supersecret? Can’t you change it back? Please change it back!!
Hi, Trixie- We’re sorry your having trouble opening SuperSecret. Have you downloaded Unity Web Player yet? This is the application that helps run the 3D world and it quick, safe, and easy to download. You can download it at http://unity3d.com/webplayer/. If you still have trouble opening the game, please please send an email to our Customer Support team at support@supersecret.com or you can call them Monday through Friday, 7:00 am-4:00 pm PST, at 800.545.7677 or 310.533.3402.
Why did you change Supersecret?I used to play it all the time but when I saw the new version I stopped playing.Also I know you can’t change it back but why can’t you change it back?Is it because you don’t have enough money or something?
Hi, Nikki! Unfortunately, the old game is no longer available for play. If there are specific things from that version that you’d like to see added to the current 3D game, just let us know. Thanks for your feedback. We really appreciate it!
Hi, Hannah! There are many places to explore once you create an account once you launch the game. You can visit the Plaza to shop for the latest fashions, hop in a sporty convertible and cruise down Rodeo Drive or stop by Club SuperSecret to participate in a Dance Off and model in a Fashion Show. Check out our Game Guide for more information on how to play.
I want to play SuperSecret but the character name that I always enter is always not valid or already used I think i’ve used hundreds of names but it didn’t work can you tell me why or help with it?
Hi, Jamela- We’re sorry your’re having trouble creating a character. Remember, you cannot use your first or last name as part of your username. Try adding numbers to your username, too. This will help you find one that is not already in use.
Hi, Kadi- We’re sorry you’re having trouble playing the game. Please try clearing your web browsing and Unity caches and re-installing Unity by following the instructions that can be found here. If the problem continues, please contact our Customer Support at (800) 545-7677 or (310) 533-3402, Monday-Friday, 7:00 AM – 4:00 PM PST. You can also reach them by email at support@supersecret.com.
Hi, Exshia! Unity Web Player is required for playing SuperSecret. It is so you can explore the 3D virtual world. It is safe, quick, and easy to download though! You can download it by following this link: http://unity3d.com/webplayer/.
Hi, Lilly- We’re sorry the game is taking so long to load. Please try clearing your web browser and Unity caches by following these directions:
If you use Internet Explorer(IE), go to Tools -> Delete Browsing History -> click on Temporary Internet Files -> Delete. If you use FireFox, go to Tools -> Clear Private Data -> click Cache -> Clear Private Data. To clear your Unity cache, follow this link, http://www.supersecret.com/Help/FAQ.aspx#unity-reinstall, and click the “Clear My Unity Cache” button.
I have a problem, i cannot sign up for this new super secret. but one thing, after reading everyone’s comment, i too say to bring old super secret back. please, i beg you.
I think that the old SuperSecret was more kid friendly. The games, the quests, the fun clothing, the cute pets (who we could actually see, play with, and care for!), the sneak gifts (my sister and I loved those), the houses, and the easy navigation. If you must keep the game 3-D, couldn’t you add in the features, sneak attack gifts, and some of the old clothing to the new game?
Also, the new game seems a bit dark, very depressing, and fashion-centered.
Compliments on the ability to actually explore the environment in what would be “out of bounds.” I love being able to explore more away from the Plaza behind the SuperSecret sign.
Thanks for your suggestions, Andria! We’ll be sure to share them with our production team as they work on updates to the game. We really appreciate your honest feedback and want to thank you for playing SuperSecret!
Hi, I know you can’t change it back to the old super secret but is there any way you can make it similar to the old one? And another thing. I was a member on the old super secret but now i’m not. And I was paying every month on the old one and now i’m not a member anymore. And I didn’t do anything bad for it to be deleted.
Hi, Chandler! Let us know exactly what you’d like to see and we’ll be sure to pass those ideas along to our production team. With regard to your membership status, it’ll be best if you to directly contact one of our friendly customer support agents by calling (800) 545-7677 or (310) 533-3402, Monday through Friday, 7:00 AM – 4:00 PM PST. They’ll be more than happy to speak to you regarding your membership and billing. Thanks for your understanding and for playing SuperSecret!
Hi Jack! Unfortunately we no longer have those songs for distribution. Some fans have mentioned that they’ve been able to find some of the music on the internet using sites like youtube. You are more than welcome to try that, but we don’t have the music to share with you. Thanks for your feedback and for playing SuperSecret!
Yeah I always loved the song: “buy a dog” on there. I was always at the welcome center just for that song! I loved the old SuperSecret though! I loved everything about it. It was the game I played all summer. Can you at least try to bring it back?
Hi katy, and thanks for playing SuperSecret! We’re glad to hear you enjoy playing and liked the song. Unfortunately though, we are committed to giving our players the enhanced 3D virtual world that they want. We are open to suggestions and feedback to further improve the current game but there are no plans to bring back the old game. Thank you for understanding and please keep the suggestions coming!
You have never answered… why did you change it from the old version?
You were trying to make it new and better, and instead ruined everyone’s super secret gaming experience.
Now you have to have 3D and download things, and it isn’t even fun.
Please reply.
P.S.
You’re probably going to say ‘Hi refrigerator!’
I am looking forward to this amusing moment *snarky grin*
Although we appreciate the feedback of all our SuperSecret players we are focusing on building the new 3D site, at this time. As we’ve mentioned in the past the old site is no longer available for play. If you have any specific ideas or things that you’d like to see added, feel free to send them our way for consideration in a future game update. Please know that we are not able to bring back the old version of the game, so suggestions like this are not helpful to our production team or to the improvement of SuperSecret. Thanks for checking out our 3D virtual world. Take care!
Hi! To play JumpStart, simply head over to http://www.jumpstart.com and you’ll be able to sign up for free. After signing up, you’ll be asked to download the Unity Web player, which is needed to launch the game. As a non-member you will have limited access to our features and games, but there is still a ton of areas where you can start playing and exploring! Check it out now or to learn more about becoming a member, take a look at our membership page: http://www.jumpstart.com/Ecommerce/NewMemberIntroduction.aspx# .
Hi. To play JumpStart, simply head over to http://www.jumpstart.com and you’ll be able to sign up for free. After signing up, you’ll be asked to download the Unity Web player, which is needed to launch the game. As a non-member you will have limited access to our features and games, but there is still a ton of areas where you can start playing and exploring! Check it out now or to learn more about becoming a member, take a look at our membership page: http://www.jumpstart.com/Ecommerce/NewMemberIntroduction.aspx# .
Hi, Roro. I’m sorry to hear that SuperSecret is not working for you. Please help me fix the problem by telling me specifically what is wrong and I will try to find a way to find a solution. Again, sorry for the inconvenience and I hope we can work together to get you playing again soon.
Hi, wowthatissocool. Thanks for checking out SuperSecret. Unfortunately, we cannot help you choose a user name because it should be your own personal name. Keep trying and use something personal in the name like a favorite color or animal. Good luck!
I loved the old super secret now its just stupied I think they should change it back to the way it was more people played on it. My dad will have to install windows then install the program so I can play on it and that could take weeks so I think that the old super secret was heaps better because I could play on it without any hassle. PLEASE BRING THE OLD ONE BACK PLLLEEEAAASSSEEE !!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Anna, and thank you for choosing SuperSecret. Moving forward, our producers are focused on improving and expanding our 3D world to satisfy our fans around the world. The Unity Player will work on both Windows and Mac platforms and does not take long to install. It will only be a few moments before it’s done installing and then you can play the game for the rest of the week. Once your dad has installed the program you can play uninterrupted and have heaps of fun. All your dad has to do is visit http://unity3d.com/webplayer/ to install the 3D graphics engine to your computer. I am sorry for the inconvenience and hope you get to play soon!
Hola, Natalia! Gracias por jugar SuperSecret. Si usted está teniendo problemas con la carga del juego, por favor, trate de limpiar el historial del navegador y la memoria caché.
Dear Super Secret,I have an idea for an AMAZING new housing item! My idea is because i’m sure everyone is tired of hearing the same old background music when they go to there Penthouse. The idea is to make a housing item that people can click and change music. Maybe a T.V or a radeo. But for the music I was thinking of using for I was not so sure of but i went to The Club and thought to myself, everyone loves the music from The Club, so why not let them make a playlist of there own using the music from The Super Secret Club. I wasn’t sure where to put my idea so i hope this i ok and someone working for super secret reads this. Pease take this into consitoration. -sareena12910.
Hi SuperSecret,
I was wondering if the New SuperSecret has the “growing up” concept as the old one like you know going from 10-18? I loved that concept Thank you very much if you respond.
When I was 10 I really love playing Super Secret, It’s cool, I LOVE IT SOO MUCH,I always play it but then just this year when i oPEN it up it really have many changes , and I guess the Super Secret before is more easier to operate thn now, pls change it to the old SUPER SECRET…..
The old version of SUPER SECRET is more better than the new one…
ANd is there anyway to be part of member of a V.I.P without paying?, cause am afraid I can trouble my sister, pls understand, ,,PLs make a way how we can join V.I.P member without paying plsss…..
I’ve been plaing this game for many years untill now that am 19 )
Hi, Sofia! I’m so glad to hear that you have been a fan of SuperSecret for so long! The controls are not hard though, you only need to use the arrow keys and the spacebar to navigate around and jump. You also use the mouse to click on items, but that’s it! It’s as easy as cake! I understand that you’re not used to the new game, but it just takes a little bit of time to get used to and there is so much more to do now. Start by going to the plaza and checking out the Adventure Lounge or Club SuperSecret!
I have been in love with Supersecret. But I’m not a fan of it anymore ever since the “Beta” change, can you make other SuperSecret like the old one ? And still keep this one ?I mean you guys will make more money!
Hi Max and thanks for playing SuperSecret! Unfortunately, we have already stated in past comments that SuperSecret will not be changing back. We welcome any new feedback about the 3D world and suggestions on improvements but nothing can be done to revert back to the cartoon version. We are committed to delivering players the #D virtual world that they want at the moment but are still open to ideas on any new features our players would like to see.
I HAVE THE MOST BRILLIANT IDEA!!!!! If there is no plans now to change it back, then make the
old super secret, IN THIS GAME! I think what players wanted for a change is the keep SuperSecret, only have it in 3D! Like, we could still have a club, but change everything back to the same version, only it’s in 3D! If you can’t get the songs back it’s okay, but bring the quests back and all the people please! Reply and tell me what you think. But if they’re are sudden plans to change it back, please contact me
Hi katy and thank you for your comment. We are sorry to hear that you are not satisfied with SuperSecret. Since we are committed to keeping SuperSecret a 3D virtual world for our customers, we are open to your feedback and ideas. We cannot help you without specific ideas though and telling us to just make the old game or bring it back is not going to help. Again, we apologize if you are not happy with the game. Take care!
Hi, tyra! Thanks so much for playing the new 3D version of SuperSecret. We really value your continued support as we work to bring in new features to the game. We’re sorry to hear that you are having trouble navigating our virtual world, and are more than happy to help you with any of your gaming issues. The easiest way to get to the games is to select the “quick launch” button located on your character dock (it’s marked with a game controller icon). This will bring up direct links to all your gaming options. Check it out and let us know if you have any other questions. We’d be glad to help! And, just so you know, you’re more than welcome to use our official game guide: http://www.supersecret.com/Help/Game-Guide.aspx#finding-your-way-around to get yourself more familiar with our virtual world and learn about the new 3D site.
Hi, Sofia! Thank you so much for your interest in SuperSecret. We are not able give out free membership at this time. And although we understand your frustration, we do need to have our current membership policy to help keep things running here at SuperSecret. Without it, we would be unable to update the SuperSecret virtual world with new features and games for our valued players, like you. If any official membership trials are available, in the near future, we’ll be sure to let you know. Thanks for playing and take care!
Hi Super Secret, is there an another way to join to the V.I.P without paying?, cause i can really trouble my sister…., if non pls make a way how can I join to the V.I.P, tnx!!!!
Hi, Barbie! Thank you so much for your interest in SuperSecret. We are not able give out free membership at this time. And although we understand your frustration, we do need to have our current membership policy to help keep things running here at SuperSecret. Without it, we would be unable to update the SuperSecret virtual world with new features and games for our valued players, like you. If any official membership trials are available, in the near future, we’ll be sure to let you know. Thanks for playing and take care!
Thanks, I will make a note of the aging and pass it on to the producers. For now though, you don’t have to wait to turn 16 to get into a car! You can check out the cars in Rodeo Racing right away or head over to the all new Eat My Dust and join in on even more car fun!
Hi, ardelia. I’m sorry to hear that you are not happy with the new version of SuperSecret. What don’t you like about it though and what do you miss about the old version? We have already said countless times before that we cannot bring back the old version of the game but are open to feedback and suggestions on how to improve the new game. Please let us know what you would like to see changed or what you miss from the old game so we can incorporate some of the features into the new game. Thanks and take care!
Hi fatima, and thank you for playing SuperSecret! We hope you enjoy the game! I’d be glad to assist you with the TypeChat but I will need your username and email address to confirm your account and user access settings. Just leave them here in the comments and I’ll make sure to keep it private so nobody else will see it. Thanks again and I hope we can help you.
hi supersecret I was asking if i could please join the V.I.P membership without paying I have always wished to join a club which I can see that you have fulfilled my wish.
Hi, beautifuleve! Thank you so much for your interest in SuperSecret. We are sorry to hear that you are unhappy with our non-member features. Unfortunately we are not able give out free membership, at this time. And although we understand your frustration, we do need to have our current membership policy to help keep things running here at SuperSecret. Without it, we would be unable to update the SuperSecret virtual world with new features and games for our valued players, like you. If any official membership trials are available, in the near future, we’ll be sure to let you know. Thanks for playing and take care!
hi supersecret I was asking if i could please join the V.I.P membership without paying I have always wished to join a club and I can see that you have fulfilled my wish.
Hi, MauriKauri! We are truly sorry for this inconvenience and hope to get you back into the game soon. The first thing you want to try when experiencing loading problems like this, is to clear your Unity and web browser cache by following the simple instructions listed here: http://www.supersecret.com/Help/FAQ.aspx#unity-reinstall. Sometimes when your cache is storing too much information it can cause errors in the game like this. If the problem persists, it would be best for you to directly contact one of our friendly customer support agents by calling (800) 545-7677 or (310) 533-3402, Monday through Friday, 7:00 AM – 4:00 PM PST. Thank you for your patience and for choosing SuperSecret!
I don’t exactly like the new Supersecret. I mean, it’s not as fun as the old one, and the old one was more kid-friendly and had plenty of missions. I’m happy I didn’t have a memebership when ou guys remolded the website. That would’ve been a disaster. And also, why did you shut down the old Supersecret?
Hi Melody and thanks for playing SuperSecret. Like we’ve announced countless times before, we appreciate your comments and feedback. Regarding the old game though, we have no plans on bringing it back and your comments are not helpful. We changed SuperSecret to deliver to our players the 3D virtual world that they wanted. We are more than happy to take some suggestions you might have for the new 3D virtual world though to provide you and players the game and features that you want. Thank you and take care!
i understand that u guys changed Super Sercet..But Why??? And why cant u change it back? Im not trying to be mean im just saying. Cause i used 2 play it aggess ago (1-2 years ago) and i loved it. And now i came back to play it again and its chaged…
Love from Alisha
Sam, thank you for submitting your suggestion. We cannot make any promises, all we can do is try. I will definitely pass on the aging suggestion to the producers for you though. Let’s hope it works! Thanks again for playing SuperSecret and take care!
Hi cherry and thank you for playing SuperSecret. In order to make room for other games that our players wanted like Eat My Dust and Beaver’s Revenge, we had to remove Enchanted Sanctuary. We highly encourage you to check out Madam Wu’s Secret Emporium and Pet Tokyo for a pet companion though as well as Eat My Dust for some high-revving fun. Again, we apologize for this inconvenience and hope you like the new features!
i love playing supersecret
i’am just starting super seacert how is it
this game is really fun………..
i sooooo agree super secrets is the bestt game ever!!!!!
Thanks for playing, morgannmonkey!
I Love super secert
I love super secret because it is a good thing for kids
im getting really mhadd because they not letting play no games
Hi nyla, what games are you having trouble with? Please let us know specifically so we can help you out.
i love supersecret! but i loved it way better when it wasnt supersecret beta…
change it back to the old supersecret! more people played on!
Hi, Kathy- Unfortunately, we cannot change it back to the old SuperSecret. We can, however, work to make the new SuperSecret just how all you want it, which is why we’d love any ideas you have! If you have anything you’d like to see in the new SuperSecret let us know!
Maybe you could try to make it extremely similar……
Super Secret Isn’t Working !!
Hi, Tynaz- We’re sorry you’re having trouble playing SuperSecret. To help you with your issue, please tell us what part of the game is not working.
Yeah i agree the old one was better like wat happened
Hi, Angel! We’re sorry that you feel this way. Unfortunately the old version is no longer available for play. If you have any suggestions for what you’d like to see added to the game, just let us know. We’d be happy to pass your ideas along to our production team for consideration in a future game update!
i want the old one back…:(can u at least not have to in stall it. people dont want to install stuff thats y u dont have that many .\people …not tp be rude
reply…
We’re sorry that you feel this way, Lexie! Unfortunately the Unity web player is an essential component to launching the new 3D site. We can promise you that the program will not pose any threat to your computer and is compeltely safe to download. If you have any other suggestions for the game, just let us know. We’d be happy to pass them along to our produciton team for consideration. Thanks!
me too u can’t chat any more!
Hi, Teelah! As a matter of fact, you can chat with your friends in SuperSecret. There is Canned Chat, which lets you choose from pre-made phrases, or there is Super Chat, which lets you say what you want to say, just the way you want to say it. You can read all about our chat and other social features here: http://blog.supersecret.com/2011/11/04/all-your-friends-are-just-a-message-away/.
i agree my dear kathy i agree its all boring
i just got on an like it
Thanks for playing, franseem!
look under your pillow you will find a cat
realy COOL!
Yes i agree with Kathy, Supasecret is too hard and confusing to work, i haven’t been on for ages and now im like confused.
Hi, RISyouaremyall- I’m sorry SuperSecret is too hard and confusing to work for you. Is there anything we can do to make it better or easier to navigate? We’d love for you to let us know!
Make it similar. I miss the quests and the Chronometer and aging up…canceled my membership a long time ago because the sixteen age wasn’t up yet…I was going to come back and play again once sixteen was up and running so I could drive…
This is too buggy and the graphics are horrible for a 3D game. Please either make them better or change back to the old one!
It’s called ‘beta’ for a reason. And this beta is extremely uncool compared to the old game.
This is just like VMK. What is wrong with America? Soon you guys will close down ship instead of just going back to non-Beta SS.
Hi, Ria! We are truly sorry for this inconvenience and hope to the game runs smoothly for you. Have you already downloaded the Unity Web Player, found here: http://unity3d.com/webplayer/ ? It is a necessary part of launching our 3D gaming world. Use the quick and easy instructions on that page to install the program. If the problem persists, it would be best for you to directly contact one of our friendly customer support agents by calling (800) 545-7677 or (310) 533-3402, Monday through Friday, 7:00 AM – 4:00 PM PST. Thank you for your patience and for choosing SuperSecret!
i do like the new one but ther arnt many places to go anlike the old supersecret mb you can update it
Thanks jamie, we’ll make sure to take your suggestions into consideration!
i need help trying to play plz reply and help
:’(
Hi, Katrina- We would be happy to help you! What is it that you need help with?
i havent logged in supersecret for a very long time and when i joined it got confusing and they said to download it. so not fair!!!! i prefer the old SUPERSECRERT!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi, Rheapillai- The new SuperSecret is a 3D virtual world and requires Unity Web Player to run. You can download it here: http://unity3d.com/webplayer/. It is completely safe and takes only a few minutes to download. Once you have downloaded Unity, you will be able to explore the new SuperSecret world!
I’ve tried installing Unity Web Player, and the game is not working! I’ve un-installed and re-installed it countless times, and it just never seems to work. It always comes up with this error message: “A newer version of Unity Web Player is required, but the auto-update failed. Invalid update file format. Please reinstall manually.” and the game has never worked, not even ONCE. I haven’t even created my character, yet! Anyway I can fix this?
Hi, Euqinorev- We’re sorry to hear that you’re having trouble downloading the most recent version of Unity Web Player. We ask you to please contact our customer support team in order to resolve this issue. To speak with one of our Customer Support Agents, call (800) 545-7677 or (310) 533-3402, Monday-Friday, 7:00 AM – 4:00 PM PST. You can also reach them by email at support@supersecret.com.
i like the old super secret! much cooler change it back or else i wont play anymore 3-D is dumb not to be rude
Hi m and thanks for playing SuperSecret. Like we’ve announced countless times before, we appreciate your comments and feedback. Regarding the old game though, we have no plans on bringing it back and your comments are not helpful. We are more than happy to take some suggestions you might have for the new 3D virtual world though to provide you and players the game that you want. Thank you and take care.
WHY DID YALL CHANGE IT I USE TO GET ON ALL THE TIME BUT I HAVE TO DOWNLOAD IT NOW
Hi, Saddy- The new SuperSecret is a 3D virtual world that requires Unity Web Player to run. Unity can be downloaded by following this link: http://unity3d.com/webplayer/. It is completely safe and only takes a few minutes to download.
i need help i cant go on my home and stuff so can you plz help and reply cause when ever i try no one replys or i cant go on my home and why did you guys make it like a baby game now people on facebook on my page are writting mean things on supersecret like i hate this game and it is stuped and stuffffffffff again plz help me thanks
Hi, Anila- We’re sorry you’re having trouble getting to your Homepage. Have you tried clearing your cache? This is really simple and usually helps with most loading problems. First, clear your web browser cache by doing the following: If you use Internet Explorer(IE), go to Tools -> Delete Browsing History -> click on Temporary Internet Files -> Delete;if you use FireFox, go to Tools -> Clear Private Data -> click Cache -> Clear Private Data. Then, clear your Unity cache by following this link, http://supersecretgame.wordpress.com/wp-admin/edit-comments.php?comment_status=moderated, and click the “Clear My Unity Cache” button.
I’m really confused right now. I can’t open the supersecret page and i’m really having a hard time. It’s so hard to download.
What happened to the old supersecret? Can’t you change it back? 
Please change it back!! 
Hi, Trixie- We’re sorry your having trouble opening SuperSecret. Have you downloaded Unity Web Player yet? This is the application that helps run the 3D world and it quick, safe, and easy to download. You can download it at http://unity3d.com/webplayer/. If you still have trouble opening the game, please please send an email to our Customer Support team at support@supersecret.com or you can call them Monday through Friday, 7:00 am-4:00 pm PST, at 800.545.7677 or 310.533.3402.
Why did you change Supersecret?I used to play it all the time but when I saw the new version I stopped playing.Also I know you can’t change it back but why can’t you change it back?Is it because you don’t have enough money or something?
Hi, Nikki! Unfortunately, the old game is no longer available for play. If there are specific things from that version that you’d like to see added to the current 3D game, just let us know. Thanks for your feedback. We really appreciate it!
I just started plz tell me how to play thanks
Hi, Hannah! There are many places to explore once you create an account once you launch the game. You can visit the Plaza to shop for the latest fashions, hop in a sporty convertible and cruise down Rodeo Drive or stop by Club SuperSecret to participate in a Dance Off and model in a Fashion Show. Check out our Game Guide for more information on how to play.
I want to play SuperSecret but the character name that I always enter is always not valid or already used I think i’ve used hundreds of names but it didn’t work can you tell me why or help with it?
Hi, Jamela- We’re sorry your’re having trouble creating a character. Remember, you cannot use your first or last name as part of your username. Try adding numbers to your username, too. This will help you find one that is not already in use.
ugh…i downloaded unitiy player and it still doesnt work i wish i could play it again=(
Hi, Kadi- We’re sorry you’re having trouble playing the game. Please try clearing your web browsing and Unity caches and re-installing Unity by following the instructions that can be found here. If the problem continues, please contact our Customer Support at (800) 545-7677 or (310) 533-3402, Monday-Friday, 7:00 AM – 4:00 PM PST. You can also reach them by email at support@supersecret.com.
I love this website and the games and how you get to change your age!!!
i miss old supersecret i had cute valentine stuff
i am so confused!why do we have to download to play?
Hi, Exshia! Unity Web Player is required for playing SuperSecret. It is so you can explore the 3D virtual world. It is safe, quick, and easy to download though! You can download it by following this link: http://unity3d.com/webplayer/.
the game is taking a very long time to load and this is my first time playing it
Hi, Lilly- We’re sorry the game is taking so long to load. Please try clearing your web browser and Unity caches by following these directions:
If you use Internet Explorer(IE), go to Tools -> Delete Browsing History -> click on Temporary Internet Files -> Delete. If you use FireFox, go to Tools -> Clear Private Data -> click Cache -> Clear Private Data. To clear your Unity cache, follow this link, http://www.supersecret.com/Help/FAQ.aspx#unity-reinstall, and click the “Clear My Unity Cache” button.
i wanna play this games
hiiiiiiiiiiiii
I have a problem, i cannot sign up for this new super secret. but one thing, after reading everyone’s comment, i too say to bring old super secret back. please, i beg you.
Hi, Nas! What part about signing up are you having trouble with? We’d love to help!
Yes everyone want the old supersecret back Nd i just started playing super secret again in a long time and don’t like as much az the old one
love this game
me too! Its fun right? whats your name on it, I wanna add you!
Hi
I think that the old SuperSecret was more kid friendly. The games, the quests, the fun clothing, the cute pets (who we could actually see, play with, and care for!), the sneak gifts (my sister and I loved those), the houses, and the easy navigation. If you must keep the game 3-D, couldn’t you add in the features, sneak attack gifts, and some of the old clothing to the new game?
Also, the new game seems a bit dark, very depressing, and fashion-centered.
Compliments on the ability to actually explore the environment in what would be “out of bounds.” I love being able to explore more away from the Plaza behind the SuperSecret sign.
Thanks for your suggestions, Andria! We’ll be sure to share them with our production team as they work on updates to the game. We really appreciate your honest feedback and want to thank you for playing SuperSecret!
Hey guys! I have problem, How do I change my name? I really want to but dont know how to. could you please help me??
Hi, Mary- Unfortunately, once you create your account you cannot change your name. In order to get a new name, you would need to create a new account.
Hi, I know you can’t change it back to the old super secret but is there any way you can make it similar to the old one? And another thing. I was a member on the old super secret but now i’m not. And I was paying every month on the old one and now i’m not a member anymore. And I didn’t do anything bad for it to be deleted.
Hi, Chandler! Let us know exactly what you’d like to see and we’ll be sure to pass those ideas along to our production team. With regard to your membership status, it’ll be best if you to directly contact one of our friendly customer support agents by calling (800) 545-7677 or (310) 533-3402, Monday through Friday, 7:00 AM – 4:00 PM PST. They’ll be more than happy to speak to you regarding your membership and billing. Thanks for your understanding and for playing SuperSecret!
Amezeng
why don’t you get us the old songs they’re so good !
Hi Jack! Unfortunately we no longer have those songs for distribution. Some fans have mentioned that they’ve been able to find some of the music on the internet using sites like youtube. You are more than welcome to try that, but we don’t have the music to share with you. Thanks for your feedback and for playing SuperSecret!
Yeah I always loved the song: “buy a dog” on there. I was always at the welcome center just for that song! I loved the old SuperSecret though! I loved everything about it. It was the game I played all summer. Can you at least try to bring it back?
Hi katy, and thanks for playing SuperSecret! We’re glad to hear you enjoy playing and liked the song. Unfortunately though, we are committed to giving our players the enhanced 3D virtual world that they want. We are open to suggestions and feedback to further improve the current game but there are no plans to bring back the old game. Thank you for understanding and please keep the suggestions coming!
can you please guys bring back the old songs like the first one “i had a dream it was a good dream”
plz put it back plz
so cool havin fun
Hey ryann,
Good to hear that you’re having fun playing MathBlaster. Keep playing and let us know what your favorite part is!
You have never answered… why did you change it from the old version?
You were trying to make it new and better, and instead ruined everyone’s super secret gaming experience.
Now you have to have 3D and download things, and it isn’t even fun.
Please reply.
P.S.
You’re probably going to say ‘Hi refrigerator!’
I am looking forward to this amusing moment *snarky grin*
Hi, pinecone07.
Although we appreciate the feedback of all our SuperSecret players we are focusing on building the new 3D site, at this time. As we’ve mentioned in the past the old site is no longer available for play. If you have any specific ideas or things that you’d like to see added, feel free to send them our way for consideration in a future game update. Please know that we are not able to bring back the old version of the game, so suggestions like this are not helpful to our production team or to the improvement of SuperSecret. Thanks for checking out our 3D virtual world. Take care!
Alright. I was just wanting to know what provoked the decision.
Also, it was meant to be a “reply,” not a question, so no harm done there!
i can’t play this game please help me please
Hi! To play JumpStart, simply head over to http://www.jumpstart.com and you’ll be able to sign up for free. After signing up, you’ll be asked to download the Unity Web player, which is needed to launch the game. As a non-member you will have limited access to our features and games, but there is still a ton of areas where you can start playing and exploring! Check it out now or to learn more about becoming a member, take a look at our membership page: http://www.jumpstart.com/Ecommerce/NewMemberIntroduction.aspx# .
my super secret didn’t work please help me and say why it doesn’t woooooooooooooork ????????????
Hi. To play JumpStart, simply head over to http://www.jumpstart.com and you’ll be able to sign up for free. After signing up, you’ll be asked to download the Unity Web player, which is needed to launch the game. As a non-member you will have limited access to our features and games, but there is still a ton of areas where you can start playing and exploring! Check it out now or to learn more about becoming a member, take a look at our membership page: http://www.jumpstart.com/Ecommerce/NewMemberIntroduction.aspx# .
my super secret doesn’t work please help me and say why it doesn’t work ??????????????? answer me please
Hi, Roro. I’m sorry to hear that SuperSecret is not working for you. Please help me fix the problem by telling me specifically what is wrong and I will try to find a way to find a solution. Again, sorry for the inconvenience and I hope we can work together to get you playing again soon.
i need a good and valid and not used name can you please help me?
Hi, wowthatissocool. Thanks for checking out SuperSecret. Unfortunately, we cannot help you choose a user name because it should be your own personal name. Keep trying and use something personal in the name like a favorite color or animal. Good luck!
I loved the old super secret now its just stupied I think they should change it back to the way it was more people played on it. My dad will have to install windows then install the program so I can play on it and that could take weeks so I think that the old super secret was heaps better because I could play on it without any hassle. PLEASE BRING THE OLD ONE BACK PLLLEEEAAASSSEEE !!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Anna, and thank you for choosing SuperSecret. Moving forward, our producers are focused on improving and expanding our 3D world to satisfy our fans around the world. The Unity Player will work on both Windows and Mac platforms and does not take long to install. It will only be a few moments before it’s done installing and then you can play the game for the rest of the week. Once your dad has installed the program you can play uninterrupted and have heaps of fun. All your dad has to do is visit http://unity3d.com/webplayer/ to install the 3D graphics engine to your computer. I am sorry for the inconvenience and hope you get to play soon!
i want to play
Ii I like
i think this game is going to be fun
trato de jugar y no puedo entrarestaba mejor la portado anterior
Hola, Natalia! Gracias por jugar SuperSecret. Si usted está teniendo problemas con la carga del juego, por favor, trate de limpiar el historial del navegador y la memoria caché.
Dear Super Secret,I have an idea for an AMAZING new housing item! My idea is because i’m sure everyone is tired of hearing the same old background music when they go to there Penthouse. The idea is to make a housing item that people can click and change music. Maybe a T.V or a radeo. But for the music I was thinking of using for I was not so sure of but i went to The Club and thought to myself, everyone loves the music from The Club, so why not let them make a playlist of there own using the music from The Super Secret Club. I wasn’t sure where to put my idea so i hope this i ok and someone working for super secret reads this. Pease take this into consitoration. -sareena12910.
Also if this does work out may I please get one for free for the idea? Its ok if not, I just have not been able to play any games to get money.
Thanks for playing and the suggestion, nikki! I’ll make sure to pass it on to our producers!
I still love the game!
Hi SuperSecret,
I was wondering if the New SuperSecret has the “growing up” concept as the old one like you know going from 10-18? I loved that concept Thank you very much if you respond.
Thanks for the feedback, MissSkates! I will make sure that it is passed on to the producers for consideration.
uhm….
Hi super secret,
When I was 10 I really love playing Super Secret, It’s cool, I LOVE IT SOO MUCH,I always play it but then just this year when i oPEN it up it really have many changes , and I guess the Super Secret before is more easier to operate thn now, pls change it to the old SUPER SECRET…..
)
The old version of SUPER SECRET is more better than the new one…
ANd is there anyway to be part of member of a V.I.P without paying?, cause am afraid I can trouble my sister, pls understand, ,,PLs make a way how we can join V.I.P member without paying plsss…..
I’ve been plaing this game for many years untill now that am 19
Hi, Sofia! I’m so glad to hear that you have been a fan of SuperSecret for so long! The controls are not hard though, you only need to use the arrow keys and the spacebar to navigate around and jump. You also use the mouse to click on items, but that’s it! It’s as easy as cake! I understand that you’re not used to the new game, but it just takes a little bit of time to get used to and there is so much more to do now. Start by going to the plaza and checking out the Adventure Lounge or Club SuperSecret!
I have been in love with Supersecret. But I’m not a fan of it anymore ever since the “Beta” change, can you make other SuperSecret like the old one ? And still keep this one ?I mean you guys will make more money!
Hi Max and thanks for playing SuperSecret! Unfortunately, we have already stated in past comments that SuperSecret will not be changing back. We welcome any new feedback about the 3D world and suggestions on improvements but nothing can be done to revert back to the cartoon version. We are committed to delivering players the #D virtual world that they want at the moment but are still open to ideas on any new features our players would like to see.
I HAVE THE MOST BRILLIANT IDEA!!!!! If there is no plans now to change it back, then make the
old super secret, IN THIS GAME! I think what players wanted for a change is the keep SuperSecret, only have it in 3D! Like, we could still have a club, but change everything back to the same version, only it’s in 3D! If you can’t get the songs back it’s okay, but bring the quests back and all the people please! Reply and tell me what you think. But if they’re are sudden plans to change it back, please contact me
Hi katy and thank you for your comment. We are sorry to hear that you are not satisfied with SuperSecret. Since we are committed to keeping SuperSecret a 3D virtual world for our customers, we are open to your feedback and ideas. We cannot help you without specific ideas though and telling us to just make the old game or bring it back is not going to help. Again, we apologize if you are not happy with the game. Take care!
man omg i hate the new version so confusing i miss the oldversion
Hi, tyra! Thanks so much for playing the new 3D version of SuperSecret. We really value your continued support as we work to bring in new features to the game. We’re sorry to hear that you are having trouble navigating our virtual world, and are more than happy to help you with any of your gaming issues. The easiest way to get to the games is to select the “quick launch” button located on your character dock (it’s marked with a game controller icon). This will bring up direct links to all your gaming options. Check it out and let us know if you have any other questions. We’d be glad to help! And, just so you know, you’re more than welcome to use our official game guide: http://www.supersecret.com/Help/Game-Guide.aspx#finding-your-way-around to get yourself more familiar with our virtual world and learn about the new 3D site.
But is there an other way to join to the V.I.P without paying?
If non could you please make away how to join that club without paying =))
Hi, Sofia! Thank you so much for your interest in SuperSecret. We are not able give out free membership at this time. And although we understand your frustration, we do need to have our current membership policy to help keep things running here at SuperSecret. Without it, we would be unable to update the SuperSecret virtual world with new features and games for our valued players, like you. If any official membership trials are available, in the near future, we’ll be sure to let you know. Thanks for playing and take care!
Hi Super Secret, is there an another way to join to the V.I.P without paying?, cause i can really trouble my sister…., if non pls make a way how can I join to the V.I.P, tnx!!!!
Hi, Barbie! Thank you so much for your interest in SuperSecret. We are not able give out free membership at this time. And although we understand your frustration, we do need to have our current membership policy to help keep things running here at SuperSecret. Without it, we would be unable to update the SuperSecret virtual world with new features and games for our valued players, like you. If any official membership trials are available, in the near future, we’ll be sure to let you know. Thanks for playing and take care!
this game is really cool and fun
Thanks for playing, pamela! We’re glad you’re a fan!
Hmmm, maybe you could bring back the aging! It was super fun, and when you turn 16 you got to buy a car
Thanks, I will make a note of the aging and pass it on to the producers. For now though, you don’t have to wait to turn 16 to get into a car! You can check out the cars in Rodeo Racing right away or head over to the all new Eat My Dust and join in on even more car fun!
i dont like the new one, i like the old one
Hi, ardelia. I’m sorry to hear that you are not happy with the new version of SuperSecret. What don’t you like about it though and what do you miss about the old version? We have already said countless times before that we cannot bring back the old version of the game but are open to feedback and suggestions on how to improve the new game. Please let us know what you would like to see changed or what you miss from the old game so we can incorporate some of the features into the new game. Thanks and take care!
Please give me your email adress so that I can be your friend
i think you guys on super seacret should make a new rollercoaster
Thanks Julianna! That’s a great suggestion and I will make sure to pass it along to the producers.
hello
hello
i have a new email my old one was not working i’m try to give super secret my new email for the chat thing .
hi fatima i would love to know your email so that i can be your friend
Hi fatima, and thank you for playing SuperSecret! We hope you enjoy the game! I’d be glad to assist you with the TypeChat but I will need your username and email address to confirm your account and user access settings. Just leave them here in the comments and I’ll make sure to keep it private so nobody else will see it. Thanks again and I hope we can help you.
please guide me so that i can know secret seven better.
hi supersecret I was asking if i could please join the V.I.P membership without paying I have always wished to join a club which I can see that you have fulfilled my wish.
Hi, beautifuleve! Thank you so much for your interest in SuperSecret. We are sorry to hear that you are unhappy with our non-member features. Unfortunately we are not able give out free membership, at this time. And although we understand your frustration, we do need to have our current membership policy to help keep things running here at SuperSecret. Without it, we would be unable to update the SuperSecret virtual world with new features and games for our valued players, like you. If any official membership trials are available, in the near future, we’ll be sure to let you know. Thanks for playing and take care!
If you only knew that I have never played any of your games.
hi supersecret I was asking if i could please join the V.I.P membership without paying I have always wished to join a club and I can see that you have fulfilled my wish.
mine well not lanch i’m sad
Hi, MauriKauri! We are truly sorry for this inconvenience and hope to get you back into the game soon. The first thing you want to try when experiencing loading problems like this, is to clear your Unity and web browser cache by following the simple instructions listed here: http://www.supersecret.com/Help/FAQ.aspx#unity-reinstall. Sometimes when your cache is storing too much information it can cause errors in the game like this. If the problem persists, it would be best for you to directly contact one of our friendly customer support agents by calling (800) 545-7677 or (310) 533-3402, Monday through Friday, 7:00 AM – 4:00 PM PST. Thank you for your patience and for choosing SuperSecret!
I don’t exactly like the new Supersecret. I mean, it’s not as fun as the old one, and the old one was more kid-friendly and had plenty of missions. I’m happy I didn’t have a memebership when ou guys remolded the website. That would’ve been a disaster. And also, why did you shut down the old Supersecret?
Hi Melody and thanks for playing SuperSecret. Like we’ve announced countless times before, we appreciate your comments and feedback. Regarding the old game though, we have no plans on bringing it back and your comments are not helpful. We changed SuperSecret to deliver to our players the 3D virtual world that they wanted. We are more than happy to take some suggestions you might have for the new 3D virtual world though to provide you and players the game and features that you want. Thank you and take care!
i understand that u guys changed Super Sercet..But Why??? And why cant u change it back? Im not trying to be mean im just saying. Cause i used 2 play it aggess ago (1-2 years ago) and i loved it. And now i came back to play it again and its chaged…
Love from Alisha
Plz put aging back in!And don’t say u will just do it plzzzz!👿👿👿
Sam, thank you for submitting your suggestion. We cannot make any promises, all we can do is try. I will definitely pass on the aging suggestion to the producers for you though. Let’s hope it works! Thanks again for playing SuperSecret and take care!
i mean this is my first time playing and i already like it
i hope something new will happen like prom
Hi carmen, we’re glad to hear you like playing SuperSecret!
hey why cant i go to the enchanted sactuary its not in the adventure lounge too
Hi cherry and thank you for playing SuperSecret. In order to make room for other games that our players wanted like Eat My Dust and Beaver’s Revenge, we had to remove Enchanted Sanctuary. We highly encourage you to check out Madam Wu’s Secret Emporium and Pet Tokyo for a pet companion though as well as Eat My Dust for some high-revving fun. Again, we apologize for this inconvenience and hope you like the new features!